Privacy Policy –
The MOVESMART Programme

Last updated: 10th December 2025

The MoveSmart Programme (“MoveSmart”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you participate in our falls-prevention services, programmes, website, and related tools (collectively, the “Services”).

By using the MoveSmart Programme, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Date of birth / age
  • Contact information (e.g., phone number, email address, postal address)
  • Emergency contact details

1.2 Health & Programme Information

  • Relevant medical history related to fall risk
  • Mobility assessments and progress data
  • Exercise participation records
  • Self-reported wellness information

1.3 Technical Information (if using our website or digital tools)

  • IP address
  • Browser type
  • Device information
  • Usage data (pages visited, time spent, click behaviour)

1.4 Sensitive Information

Some information we collect, especially health-related data, may be considered “sensitive personal information.” We only process this data with your explicit consent and for purposes related to providing the MoveSmart Programme.

2. How We Use Your Information

We use the data we collect to:

  • Deliver the MoveSmart falls-prevention services
  • Personalize assessments, exercise plans, and progress tracking
  • Communicate with you regarding appointments, updates, and programme information
  • Ensure your safety during exercises and activities
  • Improve our programme and user experience
  • Comply with legal or regulatory requirements

We do not sell your personal information.

3. Legal Basis for Processing (if applicable)

Depending on your location, we may rely on one or more of the following legal bases:

  • Your consent
  • Performance of a contract (providing the programme you signed up for)
  • Legitimate interests (programme improvement and safety monitoring)
  • Compliance with legal obligations

4. How We Store and Protect Your Information

We take data protection seriously. Measures include:

  • Secure, encrypted digital storage
  • Restricted access for staff who need information to perform their role
  • Password protection and authentication systems
  • Confidentiality training for all staff and practitioners

We retain your data only for as long as reasonably necessary to provide the programme and meet legal obligations.

5. Sharing Your Information

We may share your information only when necessary:

  • With medical or allied health professionals involved in your safety or care (with your consent)
  • With service providers who support programme delivery (e.g., IT services)
  • When required by law or regulatory bodies

We do not share your information with third parties for marketing purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your information
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request a copy of your data (“data portability”)

To exercise your rights, contact us at: info@themovesmartprogramme.co.uk

7. Children’s Privacy

The MoveSmart Programme is not intended for individuals under 18 unless participating with the consent and involvement of a parent or guardian.

8. Changes to This Privacy Policy

We may update this Policy occasionally. The “Last Updated” date will reflect the most recent version. Continued use of our Services indicates acceptance of any changes.

9. Contact Us

For questions, concerns, or privacy requests, contact:

The MoveSmart Programme
Email: info@themovesmartprogramme.co.uk
Phone: 07412542872